FREQUENTLY ASKED QUESTIONS

What happens to my old computer equipment?
Your old computer will be resold after all personal data has been completely erased. We use the Blancco data-shredding tool and can provide you with a Blancco data wipe certificate for just £5
How can I tell the age of my PC's?
  1. Find the paperwork
    Check the documentation that came with your computer, if you still have it. Simply check the dates included in the documentation, including copyright information and manufacturing date. The most recent year you find is likely an accurate indicator of the year the computer was manufactured.

  2. Check the BIOS
    The BIOS (BASIC INPUT OUTPUT SYSTEM) is a piece of software stored on a chip on your computer's motherboard . This software controls the basic functions of the computer and is rarely updated, its age is often an accurate indicator of the age of the machine, however if you have updated the BIOS at some point it will often take on the date of the update.

    Finding the info stored inside the BIOS is quite simple, however accessing BIOS info varies from one computer to the next. Normally, switch on your computer and follow the on-screen instructions, “look for press F2 to enter setup of similar”. The BIOS is typically a text-based interface you can browse through with the arrow keys. Browse all information until you find the manufacture date, or the date the BIOS was installed.

  3. Check the manufacturers website
    Go to the website of the company that made your computer, eg; Dell, Acer, HP and search for your make and model. If you don't know the model of your computer, it's likely written on the bottom or side of your machine, You’ll normally find a variety of information about your computer-- including the year it was made.

  4. If all else fails, google it!
    Looking for press reviews is a great way of finding out the approximate age of a PC, it is normally accurate to within 1 year of the launch date of the computer model.

    Simply type the model & the word “review” into google, not much magazine editorial ever gets taken down. What you will find 9 times out of 10 is a press review done at launch. You will normally find it easily with the big brands.

The product I have want is not listed in your “qualifying products list” is it eligible for the promotion?
We can only offer cash-back on the qualifying products
How long will it take for me to receive my cashback?
We endeavour to provide your cashback within 30 days of a validated claim, however please allow up to 5 extra days for bank transfer delays. We do not validate any claims until we have received and tested your part exchanged computer to confirm it matches the description given and the qualifying criteria.
I have a question relating to my claim, who should I contact?
If you have any queries, please contact help@pcpartexchange.com or phone 0845 05 15 121 (local call rates apply, lines open Monday to Friday 9am to 5pm).
Can I take part in this promotion and use a discount code?
Yes
Can I take advantage of two promotions when buying one product?
Yes, eg; Free Ultimate Connectivity & PCPX & PC4PE (UK Only)