FREQUENTLY ASKED QUESTIONS
- What happens to my old computer equipment?
Your old computer will be resold after all personal data has been completely erased. We use the Blancco data-shredding tool.
- How is the condition of my old computer equipment determined?
Excellent
The computer is unmarked, showing no wear or tear, is in excellent original working order, complete with all user manuals and original packaging.
Good
The computer shows only very slight signs of wear and tear, but is in full working order with original user manuals.
Average
1 to 3 of the following faults:
- No Missing or Broken Parts.
- Fair cosmetic wear and tear.
- No major cosmetic damage.
- May have light cosmetic scratching/scuffs on upper plastics.
- May have light cosmetic marks, security etching on Base plastics.
- May have 1 to 5 pixels fault.
- May have noticeable pressure marks from mouse points.
- May have minor pressure marks on screen.
- Worn keycaps but legible.
- Cosmetics, but none that affect usability or functionality.
- Indelible security marks on Top Plastics.
- May have faint scratches on screen.
- Loose hinges.
Poor
3 or more faults from the Average grading, or 1 of more of the following:
- Heavy cosmetic scratching on upper plastics.
- PCMCIA button missing/broken.
- Major pressure marks on screen.
- Missing flaps and bezels.
- Damaged fan grill.
- May have major cracks in plastics particularly around hinges.
- Major damage but still operates correctly.
- May have major scuffs or scratches on screen.
- May have more than 5 faulty pixels across the screen or in a cluster.
- Major cosmetic damage to base plastics.
- Major cosmetic damage to keyboard bezel.
- Major cosmetic damage to screen bezel.
- Major cosmetic damage to top cover.
- Can I take part in this promotion and use a discount code?
Yes.
- Can I take advantage of two promotions when buying one product?
Yes, eg; Free WiFi & PCPX & PC4PE (UK Only)
- What if my computer is worth more than £100?
The online calculator will automatically provide you with a true current valuation, based on the information you enter about your part exchange computer.
